Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint.  We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies.  The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.

Candela develops products for the global aesthetic market.  These products begin as concepts developed by Candela’s world-class team of scientists and engineers or as acquired or licensed technologies that Candela then completes the development and/or commercialization of.  These programs are supported by Candela’s global clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS).

The Company’s headquarters are in Marlborough, Massachusetts, US, with and additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe.  Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field service, clinical education, marketing development organizations and distributorship arrangements.

 Essential Job Functions

·         Maintain and improve on the quality of Candela’s in-service standards and promote a positive learning experience for all customers.

·         Welcome any and all questions.

·         Understand the variance in customer’s laser experience and respond accordingly.

·         Facilitate customer’s understanding between areas requiring strict adherence

·         to established treatment guidelines vs. various techniques which may be employed.

·         Adhere to Candela’s corporate standard operating procedures.

·         Ensuring that all trained customers are comfortable and confident in their ability to perform treatments safely and effectively on their patients.

·         Regularly visit the customer after the new system installation to provide up-to-date clinical information.

·         Obtain a list of all attendees who participated during the clinical instruction of their device(s) and use this list when completing the clinical call report on Salesforce.

·         Provide Candela customers with answers to their questions on clinical.

·         Communicate with their respective supervisor any issues that may need addressing and offer potential solutions to these issues.

·         Facilitate continued education support on Candela employee and customer.

·         Attend and assist in academic exhibitions and seminar working with Sales/Marketing Teams.

·         Contribute to the ongoing learning process of all Clinical Specialists/Consultants by sharing information and experiences.

 

Knowledge/Educational Requirements

·         Registered Nurse preferred.

·         Must have 2+ years of Laser and/or Light-Based Technologies in Clinical training or support of medical and/or cosmetic lasers.

·         Must have the ability to travel up to 75% of the time including some weekends.

·         Must be driven and have the ability to work independently and with a team.

·         Proficient in MS applications

·         Proficient in English communication in written