Candela is recognized globally for its innovative energy-based technologies that change lives. Our new brand embodies our continued commitment to innovating medical aesthetic treatment solutions based on solid science and effective outcomes. We aspire to provide the highest levels of clinical, technical, and customer support and continue to build on the longstanding partnerships of trust we’ve established with physicians, their practices, and the patients they treat.

This job is 100% travel Monday to Friday covering primarily Alberta Territory with occasional travel to other provinces to provide back up support. The FSE will be based out of Calgary, Alberta, Canada

Specific Duties and Responsibilities:

• Install, maintain, calibrate, repair and test electrical or electronic equipment and instruments according to technical manuals and written instructions
• Possesses knowledge of standard test equipment, oscilloscopes, ohmmeters, ophirs as well as understanding of custom made test equipment including automatic test equipment.
• Analyzes circuitry and physically check wiring and operation of various electronic parts, units and systems components necessary to locate and repair circuit or component equipment fault
• Complete work orders and compile maintenance reports using dedicated service software, Salesforce, Servicemax in a timely manner.
• Must demonstrate excellent communication skills with ability to support customers over the telephone
• Provide thorough troubleshooting with complex problems, and develop solutions
• Manage PM list and ensuring all are complete according to schedule.
• Maintains personal inventory and works with Logistics to ensure stock is replenished and defective parts are returned to Service Depot. 

Requirements and Qualifications:

• Minimum vocational training in electronics and AA Degree in Electronics
• Minimum 1 year applicable experience in similar industry with electrical and electronics background.
• Must have a valid Passport
• Must have a valid driver’s license and a reliable vehicle.
• System analysis and understanding is required.
• Ability to resolve complex technical issues and develop solutions
• Ability to work in a fast paced environment.
• Team oriented, proactive and enthusiastic.
• Excellent written and oral communication skills, with ability to communicate with all staff members and customers such as Doctors and Clinic Managers.
• Advanced skill levels in Microsoft Word, Excel, and Outlook
• Strong multi-tasking abilities
• Required experience with a ERP system;  prefer experience with MFG (database)  
• Must have mechanical assembly and soldering skills
• Attention to detail is required
• Ability to adapt to different product lines and environments
• Knowledge of Oscilloscope, DMM, Power Supplies and other test equipment
• Knowledge of components and circuits used in Surface Mount technology
• Willingness to learn