Position Description

Technical Support Engineer II
Requisition Number 2779
Location US - Remote
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Candela is recognized globally for its innovative energy-based technologies that change lives. Our new brand embodies our continued commitment to innovating medical aesthetic treatment solutions based on solid science and effective outcomes. We aspire to provide the highest levels of clinical, technical, and customer support and continue to build on the longstanding partnerships of trust we’ve established with physicians, their practices, and the patients they treat.

Essential Job Functions

·       Proficiency in laser technology

·       Creates training syllabus for new product releases

·       Takes part in new product review to assess serviceability

·       Reviews and edits troubleshooting guides and tech memo’s

·       Troubleshoots all problems without assistance

·       Able to assess and report on staff / distributor capabilities

·       Works with service management and other Candela departments to create service specifications 

·       Proficiency in Customer / Technical Support

·       Develops trending from support data and database service histories

·       Initiates new data / reference material for use in support (based on need)

·       Helps identify ways to improve efficiency and streamline processes

·       Proficiency with gathering technical and customer data

·       Fully utilizes departmental customer software

·       Retrieves information and analyzes situations

·       Provides trending information from database

Knowledge/Educational Requirements

  • At least eight (8) years’ experience in a technical environment.      
  • A.S degree in electronics or equivalent, combined with the above experience level. 
  • Bilingual fluency in Spanish is a plus.

This job description is not all inclusive and is intended to capture a majority of the job functions.  Special projects and other tasks may be required by management.

Candela Corporation is proud to be an Equal Employment Opportunity and Affirmative Action Employer and is committed to creating a diverse and inclusive environment for all employees.  We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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