Position Description

IT Support Engineer
Location Singapore
Job Code 39
# of openings 1
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Today we are looking for a full time IT Support Engineer passionate about IT with a strong desire to learn, progress and evolve permanently in a demanding environment. She/he will aim to reach excellence to provide high quality services to users



  • The main mission consists in delivering first and second level support:
  • Qualification and resolution of incidents
  • Service requests management in relation with international customers
  • Frequent interactions with users via telephone, email and instant messaging


Other responsibilities consist in:

  • Managing complex Windows platforms,
  • Creating Microsoft SCCM application packages,
  • Implementing various IT solutions related to infrastructure and / or customers’ business applications based on various technologies (small projects awarded to enable our engineers to constantly acquire new technical skills)


Desired Skills

In PSiDEO, we do not focus only on one area of expertise but you will use a broad spectrum of skills which will vary depending on the projects:


  • Windows 10 and server 2012 to 2019 Active Directory and associated tools
  • Virtualization: VMware vSphere ESXi and associated management tools
  • Server based computing: Citrix Virtual Apps and Desktops or equivalent technologies
  • Deployment and automation: System Center Management Suite
  • PowerShell scripting
  • Complex LAN / WAN / Wireless networks, VPN and security (Cisco, CheckPoint)
  • Unified Communication: MS Skype for Business, MS Exchange UC, Cisco UC (CUCM, CME), VC



  • Diploma or Bachelor degree in Computer Science, Communication Systems, Telecommunication
  • Previous experience in IT support
  • User and solutions oriented
  • Ability to communicate in both non-technical and technical ways with clients and colleagues 
  • Perfect command of English: spoken and written, technical and common
  • Structured and synthetic approach
  • Willingness to constantly learn and progress
  • Rigorous, flexible, stress resistant, autonomous and passionate about computer science


We offer

  • Culture of engineering, innovation and continuous improvement
  • Dynamic and highly motivating environment
  • Opportunities to take responsibilities and contribute to exciting projects
  • Career development possibilities
  • Good packages
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