We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We ’ve grown very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

 

More than 6000 colleagues are part of eMAG Teams. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level. Join us, grow faster!

 

Marketplace Account Engagement Manager with Chinese

 

The purpose of the role is to increase the usage level for eMAG services (ADS, Genius, Crossborder) by improving the performance of sellers who adopt these services and increase their performance for the main/strategic KPIs.

 

What you’ll have to do:

 

·       Establish contact with each of the eMAG Marketplace partners allocated and create solid work relationships;

·       Generate value for Marketplace partners selling their products through the eMAG website, developing the tools, capabilities and collaborating with cross functional teams to deliver the required results;

·       Analyze huge sets of data, make correlations, draw valid conclusions and define personalized action plans, adapted to the needs of each partner;

·       Addressing underperforming partners, determine the main issues that drove to those results and create improvement plans;

·       Analyze all key performance indicators for these partners and, together with them, establish measures to correct all deviations;

·       Follow up constantly on all established improvement methods and make sure they happen in due time;

·       Perform multichannel analysis;

·       Acquire an in-depth knowledge of all aspects relating to ecommerce (Commercial, Marketing, Operations);

·       Demonstrate excellent time-management skills and the ability to work independently, while using departmental resources, policies and procedures;

·       Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions;

·       Draw conclusions based on big data analysis as a base for business decisions.

 

Let’s meet if you have these skills:

 

·       Relevant experience in Account Management or similar role;

·       Online ecommerce experience is a plus;

·       Education: University graduate;

·       Strong Microsoft Office skills [Excel, Word, Power Point];

·       Strong communication and negotiation skills (oral and written);

·       Ability to adjust and set priorities for the daily activities and tasks;

·       English knowledge (medium/advanced level);

·       Chinese knowledge (medium/advanced level);

·       Positive attitude, eager to learn;

·       Excellent problem-solving skills, critical thinking and analytical skills;

·       Interest in setting up and improving processes;

·       Demonstrated ability to translate customer needs into business and product requirements;

·       Able to prioritize complex deliverables;

·       The candidate should be confident, ambitious, a self-starter, team player with the ability to operate in a dynamic environment;

·       Detail-oriented and strong follow-through.

 

 

What we’ve prepared for you:

 

·       Medical subscription: Medicover, MedLife or Regina Maria.

·       A flexible budget that you can invest in yourself as you wish: meal tickets, holiday tickets, cultural vouchers, private pension, foreign language classes, eMAG, Fashion Days and Tazz, access to World Class gym or even professional development classes.

·       Different discounts from our partners: banking, mobile, dental medicine, wellness or coffee shops.

·       Access to the Bookster library and to ATLAS platform.

·       A friendly office. We redesigned our headquarter office to suit our hybrid work model: we doubled the number of meeting rooms and we equipped them with state-of-the-art technology to facilitate mixed meetings, online & offline.

 

Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details!