Retail - Brown Thomas Galway Roles

GET TO KNOW US

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount.  Fragrant fun, curiosity and kindness are key.  In this role you will truly be the host with the most, entertaining visitors from across the glove and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts.  Creativity is our day to day.  From the signature Hand & Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.  From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. 

KNOW THE ROLE

As Assistant Manager your role will be to elevate events and draw success from them. You will also be accountable for the smooth running of the counter and ensuring all your team are aligned in the Boutique and Brand vision.  The Assistant Manager will support the Manager in all aspects of running the business and will effectively take control of the business in the Managers absence.

Responsibilities and tasks:

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise, and execute in store events
• Effectively manage stock and inventory
• Complete any administrative tasks to a high standard and in a timely manner
• To be aware of competitor activity and to drive an omni-channel approach

Please note:  the success of your candidacy would be contingent on completion of the next stage of the recruitment process – requirements of the role & completion of your video assessment.  If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact us as soon as possible.

KNOW WHAT WE’RE LOOKING FOR

The ideal candidate will be warm, kind, and friendly, love to help with a ‘can-do’ attitude.  Will have a passion for service and storytelling whilst being adaptable and versatile.  Will be gracious, intelligent, smart and have a groomed, clean, and crisp image.

• Proven retail management/assistant retail management experience
• The ability to provide inspirational, authentic, and personalized customer service
• Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling
• Previous retail operations experience including inventory and facilities management and cash reconciliation
• Proven track record of leading a team to achieve sales and customer service targets
• Experience of creating and executing in-store events
• Ability to work retail hours including days, nights, weekends, and special events in a fast-pace work environment
• Applicants must be able to provide proof of right to live and work in this country if invited to attend for interview

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.