GET TO KNOW US:
At Brown Thomas Arnotts, we’re reinventing the very essence of retail through innovation, creativity, and a drive for positive change. We create luxury retail experience like no other in Ireland – and we want you to be a part of it! Here at Brown Thomas Arnotts we are pushing boundaries of creativity and are looking for talented individuals to help create moments of magic for our customers.
KNOW THE ROLE:
The Concierge will work as part of the retail operations team helping to create an excellent first impression for our customers thus enhancing the overall shopping experience provided by Brown Thomas.
Through continued observation and feedback they will bring about improvement in the standards of service provide.
The concierge will act as the local guide to our customers ensuring that customers are informed and directed in the correct way to all locations within and surrounding the store.
· Meet greet and welcome all customers that arrive at the store.
· Using store knowledge guide customers to required sites and share promotional knowledge.
· Feedback to store management on all issues regarding operations and service.
· Build relationships with the local businesses and be aware of local activities, feeding this information proactively to the team.
· Communicate issues relating to threats to security and safety to the local teams responsible.
WHAT WERE LOOKING FOR:
· Enthusiasm for contributing to the customer service experience in the store
· A passion and drive to please customers.
· Ability to work as part of a team
· Good awareness skills of environment
· Ability to act proactively on observations
· Excellent personal presentation
· Experience in a similar role
HOW WE WORK:
We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.
We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.
We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other.