Arnotts Retail Opportunities

Position Description

Whistles,Concession Manager, Permanent, Full Time
Location BT2, Dundrum
ID 3375
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Whistles is part of TFG London which is owned by The Foschini Group Limited (TFG), a leading publicly listed South African retail group. TFG first entered the UK market through the acquisition of the premium womenswear brand Phase Eight in January 2015, forming TFG London. Since then, premium womenswear brands Whistles, Hobbs, Damsel in a Dress and Studio 8 have been added to the Group, positioning TFG London as the owner of some of the most successful premium and affordable luxury womenswear brands in the UK. Our success is down to our team, and we are always looking for innovative, creative and dynamic people to help develop and drive our brands forward.


We are looking for a Concession Manager to join us in our Brown Thomas Dundrum. This opportunity is a 40-hour permanent contract.
Our Concession Managers have a pivotal role in creating a first-class shopping experience in our concessions in line with our core values. Through commerciality, collaboration, resilience and being customer centric, our Concession Managers successfully deliver and drive excellence in their team, taking direct ownership of their concession performance with a clear view of where the business needs to go. Self-aware, with a non-political leadership style, our Concession Managers are strong people managers who nurture, coach, and develop strong teams, drive commerciality and identify opportunities for growth in their concession.
We are working hard to ensure our concession estate is fit for the future; as a Concession Manager we will need you to proactively contribute to our ongoing success by translating commercial insight into meaningful and measurable plans, combining rigour and a tenacious approach to work to achieve commercial objectives and maximise sales. Working alongside your Regional Manager we will need you to coach the concession team to be the best they can be, raising performance and capabilities of your team to support developing internal talent. You will drive a customer service proposition of excellence within your role to continually identify opportunities which will positively impact KPI’s, customer service, team development and overall sales figures, all the while championing our high-quality premium products. Essentially, we will be looking for you to energise, influence and challenge your concession team, facilitating team unity and building trusted relationships whilst being present with ideas, support, and guidance.

  • Leading by example, ensuring the team deliver an outstanding customer service and in brand experience by putting the customer at the forefront of all we do
  • Building a tailored and commercially viable strategy tailored to your concession’s customer profile, making good use of local market insight and competitor activity to develop initiatives that drive footfall, customer loyalty and engagement.
  • Maintaining a commercial approach to role and operations, working effectively and in close partnership with the Regional Manager to maximise concession profitability in line with wider business objectives and promotional incentives.
  • Proactively identifying opportunities to ensure continued success in the concession, recognising key areas of strength within the team and the concession and areas for growth, thinking of ways to improve and build upon current trade.


As a Concession Manager we will provide you with tailored training and ongoing support from the get-go to ensure you have all the tools you succeed in your role within your region. We will need you to operate collaboratively in partnership with the Regional Manager to address and drive short-term and long-range ambitions, plans and budgets based on your concession goals and growth objectives. Customer-centric, you will thrive in a fast-paced environment with prior experience developing and managing high performing teams within an in store and/or concession setting.
We will need you to demonstrate previous experience managing a team with the ability to influence, coach and sustain trusted relationships with colleagues at all levels with a low-ego and self-aware leadership style. With a keen focus on people development, you will be confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.


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