KNOW THE ROLE
Contribute to the success of the account through the delivery of outstanding customer service. To achieve the personal objectives set by Bobbi Brown. Promote and maintain the Bobbi Brown image and philosophy to the customer at all times The Artist must develop strong working relationships with their team, colleagues, managers, and retailers.
WHAT WE'RE LOOKING FOR
- Achieve required retail sales targets set by the Studio Manager.
- Completion of a Face Chart for every customer to keeping in contact with her by phone, mail and capture all data on OCT system.
- Accurately complete all relevant administration accurately, legibly and on time to comply with brand expectations.
- Adhere to the Bobbi Brown customer service guidelines ensuring we engage with the customer and they receive a prompt, polite, knowledgeable, efficient experience on every occasion.
- Provide each and every customer with the appropriate service from the Menu of Beauty Lessons.
- Demonstrate excellent product knowledge, communicating this to the customer to meet their needs. Excellent communication of
- Follow stock guidelines and highlight problems to the Sales and Education Executive.
- Display good time management and time keeping, prioritising to manage time on counter effectively.
- Maintain a clean and organised work area. Actively participate in cleaning displayer units, tools and testers.
- Adhere to Bobbi Brown hygiene standards and take action to ensure the counter complies with these. Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
- Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
- Liaise with team on a weekly basis to with update on your performance. Help colleagues and team efficiency by being flexible and taking on tasks as required.
- Perform other duties / tasks as directed by your line manager
- Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
- Adhering at all times to the Bobbi Brown Grooming Guidelines.