Arnotts Retail Opportunities

Position Description

Office Administrator
Location Arnotts, Dublin
ID 3199
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Office Administrator, Arnotts. (30 hours)

GET TO KNOW US

An iconic destination where fashion and beauty are inspired, homes are created, family memories are made and our customers’ expectations are exceeded. We relish the hard work it takes to do this because we’re proud of how special it is. You will become part of amazing teams full of warm, grounded people. True individuals but always there for each other.

 KNOW THE ROLE
Our Retail Accounts department are looking for an experienced Office Administrator (30hr contract) to join their team in our Arnotts store.  

  • Monitor monthly statements before they are released, monitor arrears levels, placing accounts on hold when required
  • Dealing with customer queries, e.g. balance queries, reissuing statements, queries on statements
  • Contacting customers by phone and in writing regarding their account balances/payments
  • Liaising with colleagues and other departments to solve issues/ queries
  • Setting up new accounts and ensuring customers adhere to their account agreement
  • Sending customer accounts to solicitors for debt collection
  • Any other duties as assigned by the department manager  

KNOW WHAT WE’RE LOOKING FOR

  • Excellent communication skills and highly organised
  • Courteous and confident telephone manner, good numerical and analytical skills with a flexible approach to tasks
  • The ideal candidate should be a strong team player, self-motivated and be able to work on their own initiative
  • Competent IT skills, working knowledge of Word and Excel
  • Credit control experience desired but not essential


KNOW WHAT’S IN IT FOR YOU
Our City Centre based stores are close to all forms of transport and surrounded by many shops, parks and beautiful restaurants.

Team discount is offered to all team members across Brown Thomas, Arnotts and our Concession partners. Wellbeing initiatives; EAP Scheme, Tax Saver Commuter, Bike to Work, Local Discounts, Sports & Social Club

KNOW HOW WE WORK

We Drive Creativity and Innovation:  Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.

We Go Above and Beyond:  As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.

We Do the Right Thing:  We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other.

 

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