Arnotts Retail Opportunities

Position Description

Stockroom Assistant, Full Time
Location Brown Thomas, Dublin
ID 3113
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We’re a retail world built on iconic firsts. Famed for the creativity that touches our brands, buildings and experiences.  We’re always challenging ourselves to make every experience more special and unique for our customers and our people.  Supported by strong family foundations that inspire us to create something that lasts. Because we care about the tomorrow we’re carving out. 



•To check, price and prepare goods for distribution and ensure that any discrepancies are reported to the manager.
•To exercise care in handling merchandise.
•To maintain stockrooms/despatch area in an orderly, disciplined and commercial fashion and to keep neat and tidy at all times.
•To be aware of all store promotional activities, including window displays/advertising etc.
•To merchandise products in keeping with Brown Thomas standards.
•To maintain department layout in a customer friendly way having regard for safety issues.
•To honour all time commitments for the delivery of goods/post.


•To ensure effective delivery of all goods by packing goods to the highest standard and gift wrapping as requested.
•To respond to all delivery requests i.e. local, country and international, as appropriate.    
•To carry out and liaise with delivery contractors to ensure that they meet the companies requirements for a speedy efficient and professional delivery service.
•To effect daily delivery of local and international post.
•To ensure all customer transactions are treated with the strictest confidence.
•To have a working knowledge of computer systems which will include wedding lists and all delivery details.
•To be aware and observe all Company policies and procedures (see Company handbook).
•To follow correct procedures for Despatch room operation, documentation for all types of goods received, special orders and customer correspondence.
•To order and collect House Stationery.
•To maintain records of merchandise returned to suppliers and to answer any queries raised in this regard.


•To offer the customer the highest level of customer service in keeping with Brown Thomas standards.    
•To offer friendly approach to customers both internal and external and a courteous manner in all areas of the store and on the telephone.
•To have a working knowledge of the store e.g. layout facilities merchandise labels and any department moves.


•To be aware and observe all Company policies and procedures (see Company handbook).
• To follow correct procedures for stockroom operation, documentation for all types of goods received, special orders and customer correspondence.
• To order and collect House Stationery.    
• To assist in the preparation and arrangement of stock for stocktaking purposes.


• To comply with all store security procedures.
• To follow correct stockroom procedures and take the necessary steps to deal with discrepancies.
• It is your responsibility to protect company assets, fixtures and fittings and to be security conscious at all times.


• To have a working knowledge of the ‘Safety Statement”.
• Report discreetly Management/Security any safety hazards or behaviour.
• To operate any equipment, in accordance with formal training guidelines.    
• To ensure all equipment is maintained and in proper working order.    
• To ensure protective clothing and footwear are worn at all times while in the stockroom.

• To assist with any other duties as required by your Manager i.e. to assist in completion of House Stationery requisitions and to dispose of stockroom rubbish in accordance with waste management plan.    
• To establish and maintain a good working relationship with your colleagues.    
• You may also be requested to carry out general stockroom duties as required by the Stockroom Manager/Store Management.

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