Arnotts Retail Opportunities

Position Description

Puig - Account Manager - Temporary - Part time (30 hours/week)
Location Arnotts, Dublin
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GET TO KNOW US

Puig is a third-generation family-owned fashion and fragrance business. The strength of Puig lies in its ability to build brands, to shape the image of brands through fashion, and to translate that same image into the world of fragrance and beauty through storytelling and product excellence. Puig success stories include a combination of owned brands such as Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Penhaligon's and L'Artisan Parfumeur, licenses such as Comme des Garçons, Christian Louboutin Beauté and celebrity fragrances. Puig products are sold in more than 150 countries.

We are inspired by the values expressed in the Puig motto: Passion, People, Performance. 

 

KNOW THE ROLE

The Account Manager is the ambassador and representative of Puig in our stores and forms the connection between our Brands and our Customers. You will oversee a portfolio of clients, develop new business from existing clients and actively seek new sales opportunities. To be successful in this role you will deliver a unique experience every time to our customers, anticipating their needs and exceeding their expectations. As a Puig Account Manager, you will increase the brand awareness and build customers loyalty, whilst maintaining the standards and expectations of the store group retailer you will be working in and thereby achieving sales targets whilst promoting Puig brands.

You will develop relationships with cross-functional internal teams and key stakeholders of your business, not limited to the VM Team, HR Team, Education Team, Brand Managers and Key Account Managers, to improve the entire customer experience. Each Store group has its own individual and unique Service Standards that you will be expected to deliver every time and you will achieve this by working closely with the Store Manager, Department Manager and the Competitors within your marketplace.

 

KNOW WHO WERE LOOKING FOR

 You will ensure the highest standards of customer service are maintained at all times and in line with our Mystery Shopper programme. This will be achieved by following Puig and Retailer Service Standards.

  • You should have a strong Retail knowledge and understanding of the customer profile and demographics of the retailer Store Group you are working in.
  • Be flexible approach to working multiple different schedules within the needs of the Store Group. This includes, early shifts, afternoon shifts, late shifts and weekend schedules.
  • The role requires great flexibility and a positive mindset to allow for short notice change of working schedules and therefore flexibility to quickly adapt to a new working schedule is very important.
  • Have the ability to quickly adapt to working with different promotions, product launches or activity unique to that Store Group.
  • Have the flexibility to adapt to working with the Store Team and on your own, therefore you must be self-sufficient and motivated to work alone and be able to prioritise your workload.
  • Foster open and constructive communication with your team.
  • Engage with customers in line with Puig and Store Group protocols to deliver a unique Customer experience, leveraging product knowledge and expertise to deliver Brand and Product loyalty and in turn deliver sales targets.
  • Achieve all KPI’s in line with Company targets.
  • Develop and Build a loyal customer base through strong clientelling techniques.
  • Maintain the shop floor merchandising and housekeeping standards in line with current VM guidelines.
  • Support the Store Line Manager with stock management and replenishment, not limited to all reasonable Management requests.
  • You will attend regular development sessions and use this knowledge to drive customer engagement and brand and product knowledge.
  • Support the Line Manager in coaching temporary / agency staff.
  • All documentation and reports must be submitted within the required time frames and to the Company / Store group Standards.
  • Always be a role model of Puig and Store group grooming and appearance standards.
  • Adhere to all Puig and in-store policies, procedures and Store Group standards.
  • Demonstrate the “Love to see” indicators of the eight BA Qualities and as outlined in the Brand Ambassador Qualities booklet.
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