GET TO KNOW US
Puig is a third-generation family-owned fashion and fragrance business. The strength of Puig lies in its ability to build brands, to shape the image of brands through fashion, and to translate that same image into the world of fragrance and beauty through storytelling and product excellence. Puig success stories include a combination of owned brands such as Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Penhaligon's and L'Artisan Parfumeur, licenses such as Comme des Garçons, Christian Louboutin Beauté and celebrity fragrances. Puig products are sold in more than 150 countries.
We are inspired by the values expressed in the Puig motto: Passion, People, Performance.
KNOW THE ROLE
The Account Manager is the ambassador and representative of Puig in our stores and forms the connection between our Brands and our Customers. You will oversee a portfolio of clients, develop new business from existing clients and actively seek new sales opportunities. To be successful in this role you will deliver a unique experience every time to our customers, anticipating their needs and exceeding their expectations. As a Puig Account Manager, you will increase the brand awareness and build customers loyalty, whilst maintaining the standards and expectations of the store group retailer you will be working in and thereby achieving sales targets whilst promoting Puig brands.
You will develop relationships with cross-functional internal teams and key stakeholders of your business, not limited to the VM Team, HR Team, Education Team, Brand Managers and Key Account Managers, to improve the entire customer experience. Each Store group has its own individual and unique Service Standards that you will be expected to deliver every time and you will achieve this by working closely with the Store Manager, Department Manager and the Competitors within your marketplace.
KNOW WHO WERE LOOKING FOR
You will ensure the highest standards of customer service are maintained at all times and in line with our Mystery Shopper programme. This will be achieved by following Puig and Retailer Service Standards.