Arnotts Retail Opportunities

Position Description

Information Desk Assistant- Arnotts (30 Hours)
Location Arnotts, Dublin
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Information Desk Assistant – Arnotts (30 hours)

GET TO KNOW US:

We’re a retail world built on iconic firsts. Famed for the creativity that touches our brands, buildings and experiences.  We’re always challenging ourselves to make every experience more special and unique for our customers and our people. 

KNOW THE ROLE:

We are on the search for a customer focused, enthusiastic candidate to work on our information desk. You will be the point of contact for customers and to ensure that the levels of professionalism and customer service are maintained to the standard expected in a department store. This is a fully flexible part time contract.

  • Help build effective customer service within the Store
  • Ensure that all customers are welcome and are attended to in an appropriate manner and all departments are positively influenced towards excellent customer service
  • Deal with and follow through on serious customer complaints to ensure they are resolved in a positive, reliable manner in keeping with Arnotts customer services best practice.
  • Liaise with other internal service providers on services and promotions within the store.
  • To be involved and offer assistance in direct Emergency Situations such as store evacuations, security issues and on the spot customer emergency situations such as accidents, customer illness etc.
  • To deal with all correspondence required; i.e. Letters, Faxes, Memos, e-mails both to internal and external customers.
  • General office duties; i.e. Photo-copying, answering telephone etc.
  •  All computer work, including use of Word, Excel, etc.
  • Responsible for Arnotts Click and Collect, ensuring accuracy at all times when receiving and distributing orders to and from customers.

KNOW WHAT WE’RE LOOKING FOR:

  • IT skills necessary, including knowledge of MS Office.
  • Good interpersonal and communication skills.
  • Demonstrated complaint and conflict resolution skills
  • Some retail experience necessary to ensure correct prioritisation of work.
  • Administrative experience desirable, previous experience of working within a customer focused environment is essential

 

KNOW HOW WE WORK:

We Drive Creativity and Innovation.

 

We think, move, and act fast. Our energy is channelled into creating unrivalled, exciting, social spaces- always bright, vibrant, never boring. We inspire at every opportunity.

 

We Go Above And Beyond.

 

We listen, learn and go beyond to bring joy to every single customer interaction. We pride ourselves in bringing the warmest of welcomes, intuitive service and style expertise to all our customers.

 

We Do The Right Thing.

 

We act with decency and respect at all times, elevating our role in delivering positive change and doing right by our customers. Constantly evolving we strive for better, always with care and consideration.

 

KNOW WHAT’S IN IT FOR YOU:

Our City Centre based stores are close to all forms of transport and surrounded by many shops, parks and beautiful restaurants.
Team discount is offered to all team members across Brown Thomas Arnotts and our Concession partners.
Wellbeing initiatives at BTA include but are not limited to;

           EAP Scheme, Tax Saver Commuter, Bike to Work, Local Discounts, Sports & Social Club.

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