GET TO KNOW US
At French Connection, our mission is to offer a premium high street experience to all,
ensuring the customer is at heart of everything we do.
KNOW THE ROLE
French Connection Concession in our Arnotts store are currently looking for a sales advisor to join their team on a part- time basis.
DUTIES AND RESPONSABILITIES
· Ensure that customer service is your number one priority and always put the
customer needs first.
· Consistently deliver a premium level of customer service to all customers.
· Use your product knowledge and your variety of selling techniques (i.e. fit, sizing,
fabric content, ranges etc) to fulfil the customer’s needs.
· Meet individual, and store sales targets by maximising sales at every opportunity
through the use of ATV, link selling and add on opportunities.
· Deal with customer enquiries and refunds professionally and effectively, converting
refunds into sales opportunities where possible
· Have an awareness of store and company best sellers to increase sales
· Read and have an awareness of the weekly Bulletin to improve business
· Maintain maximum stock availability through effective use of replenishment.
· Actively participate in, and support, company incentives and competitions to
increase sales (i.e. Top Sellers Club).
· Have an awareness of competitor activity and feedback any suggestions to the
management team accordingly.
· Welcome everyone entering the store with a friendly and warm open approach.
· Welcome new team members, ensuring they are welcomed and supported in your
· Act as a team player and identify when somebody in the team needs support.
· Remain calm, professional and focused, acting as a brand ambassador at all times.
· Remain open minded and responsive to the views of others, demonstrating active
listening skills and using appropriate language.
· Tackle any disagreement constructively and professionally, working to resolve any
conflict in a timely manner, using the help of management (if required).
· Ensure the store is a safe working environment by adhering to company H&S.
guidelines and legislation, including awareness of the location of the first aid kit, fire
extinguishers and emergency evacuation plan.
· Maintain housekeeping standards, ensuring all front and back of house areas are
kept clean and tidy.
KNOW WHAT WERE LOOKING FOR