Arnotts Retail Opportunities

Position Description

General Manager
Location Brown Thomas, Dundrum
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We’re a retail world built on iconic firsts. Famed for the creativity that touches our brands, buildings and experiences.  We’re always challenging ourselves to make every experience more special and unique for our customers and our people.  Supported by strong family foundations that inspire us to create something that lasts. Because we care about the tomorrow we’re carving out. 

Brown Thomas Arnotts are delighted to announce this unique and exciting opportunity for an experienced Retail Manager to join our team as General Manager for our new Brown Thomas store in Dundrum, opening March 2022.  This Manager will be an integral part of the Brown Thomas Arnotts journey in reinventing retail in a genuine and sustainable way. 

Key Purpose:

At Brown Thomas Arnotts, our Vision is to Reinvent Retail. Our purpose is that we exist to imagine and create a sustainable future and our values are at the heart of everything we do in that we Always go above and beyond, Do the right thing and Drive creativity and innovation.   The General Manager is responsible for leading a team of Managers, Team Members, Concession and Cosmetic Houses to drive sales and profitability through excellent customer service, exemplary standards and effective people development. This role requires commercial acumen and creative flair.

Creating an exceptional experience for our customers is key to our brand success and ensuring that our customer is at the forefront of everything that we do. The General Manager is responsible for managing budgets, stock and profit and ensuring that our standards of service are world class. 


Commerciality/Business Strategy

  • Measures store sales performance, reviewing trends at a store level and driving the management team to maximize sales opportunities
  • Identifies opportunities for investment across the store – ensuring they will deliver a profitable return and influences senior stakeholders up to and including the Executive Team where necessary to secure the investment
  • Owns and drives the Profit & Loss for the store and identifies opportunities and risks to maximize profits
  • Challenges and drives operational efficiencies throughout the store and ensures store management team focus on controlling, minimizing costs where appropriate, stock loss and costs
  • Takes responsibility for ensuring the store is compliant with internal audit measures and drives consistency with the management team
  • Ensures that managers are building relationships with their concession partners and driving them to maximize profit. In addition, the General Manager offers support with challenging concessions and where relevant is closely involved with the management of key high turnover concessions
  • Represents the store at Business Review each period, providing updates with insights regarding trade, team performance and other key store activity
  • Takes responsibility for updating directors on store performance and hosts director visits to the store ensuring management team are fully prepared


  • Role models and drives a culture which is in line with our Vision, Purpose and Values
  • Works with the People team to ensure that the people tools and initiatives (recruitment, learning & development, engagement) are designed and used effectively to meet the store’s need and drive the business – and where possible have measureable results
  • Is an ambassador for delivering an exceptional people experience
  • Encourages management team to think strategically and to seek new possibilities to drive continuous improvement
  • Rolling out and ensuring high participation in team surveys, guaranteeing regular informed communications and high levels of engagement  
  • Works with the management team to ensure that managers are delivering on their own People recruitment, management and development and provides guidance where necessary 
  • Drives a performance culture in store and ensures that managers recognise and develop high performance, and coach managers to handle and improve poor performance. Sets and communicates standards and gives regular feedback  
  • Coaches the management team to develop their technical skills and behaviours, to ensure that business performance is delivered through people at all levels
  • Ensures management team take responsibility for people statistics and drive improvements (e.g. absence, turnover, engagement)
  • Remains informed of levels of engagement; management issues and emerging people concerns through floor walks, listening groups, etc. and rectifies as appropriate 
  • Seeks to continuously raise the benchmark and improve people standards in store 
  • Plans for succession by sharing knowledge with management and helps to drive the store’s plans with a focus on career progression 
  • To actively live the Vision, Purpose and Values of Brown Thomas Arnotts, discussing what good looks like with your teams on a regular basis and actively giving feedback on performance linked to the values. 


  • To lead, support and develop an excellent customer service and sales culture within the management team and throughout the store 
  • Ensures that managers are taking ownership for customer experience, including driving NPS and keeping excellent service on the agenda  
  • Makes managers accountable for delivering exceptional service and coaching those team members that do not meet expectations
  • Ensures that the managers fully informed regarding the service proposition for each area of the store; and that service is tailored to customer needs 
  • Drives a culture for building long term relationships with individual high net worth and corporate clients, ensuring the correct tools are in place 
  • Identifies opportunities for service initiatives across the store   
  • Takes responsibility for companywide service initiatives – such as salesfloor and virtual appointments


  • Drives the retail standards of the store 
  • Work with Marketing team to come up with new and inspiring ideas to attract customers to the store
  • Influences the facilities team in regards to any changes to the environment 
  • Leading Masterplan activity throughout its life cycle; providing direction and support to the Management team where needed
  • Working alongside the management and creative teams to ensure that the floor layout is profitable and meets customer expectations 
  • To be aware of all store promotional activities, including window displays, marketing campaigns, advertising etc.
  • Ensure feedback to buyers on customer reactions to merchandise.  Consult with buyers in relation to stock holding
  • Ensure managers effectively use Retek to monitor stock levels and re - orders etc. 

Health & Safety

  • To provide a safe and healthy environment for staff and customers in accordance with the Company Safety Statement
  • Has overall accountability for compliance, Internal Audit and Health and Safety 
  • To remain informed of any new and relevant changes to our H&S procedures and to ensure complete compliance by store management and team members
  • To ensure that management team are aware of and follow health and safety procedures


  • To assist with any other duties required by Group Management
  • To maintain a good working relationship with Head Office and Brown Thomas Dublin & Regional Stores
  • To remain informed and confident in the roll out of any future online initiative
  • To represent the Company’s interests with all internal & external interactions
  • To observe confidentiality in respect of Company activities
  • To be aware of and adhere to all store audit requirements 

 Key Attributes:

  • Excellent and proven leadership skills within a retail environment 
  • Experience in new store openings and operations would be an advantage 
  • Experience in omnichannel and proven skills in driving change and identifying further opportunities for innovation, improvement and increased efficiencies
  • Significant Project management experience
  • Ability to work under pressure in a changing environment 
  • Ability to build and promote effective teamwork 
  • Highly commercial - a great understanding in store commerciality and viability 
  • Excellent planning, organisational and analytical skills 
  • Good relationship builder and networker 
  • Excellent communication skills with the ability to inspire, challenge and influence at all levels 
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