Arnotts Retail Opportunities

Position Description

Jimmy Choo, Sales Assistant, Part-Time, Brown Thomas Dublin
Location Brown Thomas, Dublin
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Sales Associate – Jimmy Choo

Main responsibilities include:

  • Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
  • Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
  • Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
  • Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
  • Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
  • Playing an active role in replenishing stock according to company procedures and policies
  • Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
  • Participating and supporting the team in stock takes as and when required
  • Attending and participating in all store meetings and training events as required ensuring good communication is maintained
  • Participating in, and representing Jimmy Choo during promotional events and activities
  • Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession at all times
  • Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance
  • Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets
  • Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.  In addition, ensuring compliance to all Host store policies and procedures.
  • Communicating all potential Health and Safety issues to the Store Manager and compliance with Jimmy Choo Safety and Security procedures
  • Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
  • Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession

Competencies and Experience Required:

  • Demonstrable success gained as a sales consultant within a luxury brand
  • Excellent communication skills both written and verbal
  • Fluent English
  • Demonstrable skills of Microsoft Office, Excel, Word and Powerpoint
  • Strategic thinker with a strong commercial acumen
  • Knowledge and understanding of the luxury market, customer service and fashion
  • Successfully handles multiple demands and competing priorities in a multinational business
  • Seeks opportunities to be proactive and pre-empt store and team issues
  • Demonstrates respect, leadership capabilities and regularly exceeds expectations
  • Shows innovation and initiative

Personal Attributes:
•    Enthusiastic, self-confident, well presented and self-motivated
•    Understand and represent the luxury lifestyle image of Jimmy Choo
•    Professionalism is maintained under all circumstances
•    Prepared to go the extra mile to achieve targets


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