CAREER OPPORTUNITIES

Customer Service Advisor

Abtran are currently hiring Customer Service Advisors on a full-time, permanent basis in Blackrock, co. Dublin.

We are looking for highly motivated and customer focused individuals to join our team.  A minimum of 2 APA exams completed - APA in Regulations, Loans & Investments or QFA (Mandatory)

At ABTRAN our People are Customer advocated and brand ambassadors for both Abtran and our client. We provide Fast and effective resolution for customer issues and ensure we are always "Going beyond" for customers

The quality, integrity, and commitment of our employees have been key factors in our company's growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.

This is a on-site role - Training on site in Blackrock, co. Dublin

The Dublin office address is: Carysfort Avenue, Blackrock, co. Dublin A94 R891

Salary: €29,500 pa

Employee Benefits include:

·         All training provided is fully paid and will take place on site in Blackrock, co. Dublin

·         Permanent 37.5hr per week contracts

·         We offer a structured Induction programme where you will learn about our products and our customers

·         Pay Pathways - performance-based increase in salary after 1 year and 2 years service

·         Premium Pay on Weekends and Bank Holidays

·         Additional Annual Leave for Tenured Employees

·         High energy and dynamic work environment

·         Supporting upskilling and/or education in preparation for career development though our Abtran Academy

·         Scheduled protected weekly Learning and Development time

·         Culture for promoting from within

·         Wellbeing programme focused on our people's health and wellness

·         Health Insurance Discount Programme

·         Employee Assistance Programme

·         Pension Scheme

·         Employee Discounts in local businesses

·         Life Cover

·         Refer a Friend Bonus Scheme

·         Cycle to Work Scheme

·         Leap Card Tax Saver

·         Maternity Pay & Paternity Pay

·         Paid Statutory Sick leave

Let us tell you more about this great opportunity:

Based in our Dublin, you will be working for Abtran on behalf of our partner, as a Customer Service Agent.

As frontline staff, you will be the first point of contact providing support for a leading brand, delivering a first-class customer experience.

We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Dublin

How you will spend your day:

• Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.
• Using your product knowledge to solve problems for customers
• Keeping yourself up to date with business and product information
• Use of the systems and tools available to effectively handle customer's queries
• Strive to achieve and maintain service level statistics
• Maintain a high level of first call resolution and quality assurance
• Contribute to overall team performance within your specialised department
• Adhering strictly to data protection and confidentiality laws
• Ad hoc duties as required

     Our ideal candidate:

• APA in Regulations, Loans & Investments or QFA (Mandatory)
  
• Previous Customer Service experience is a bonus but not essential
• Passion for providing exceptional service to clients
• Excellent verbal and written communication skills
• Fluency in written & spoken English is essential for this role
• A high level of accuracy and attention to detail
• Strong computer skills are essential
• Proven ability to deal with problems and solve them effectively
• Ability to work well either individually or as part of a team
• Ability to handle confidential information
• Strong attendance, performance and adherence to policies are essential for this role
• Have appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.