Retail - Partner Roles

ABOUT US

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions

KNOW THE ROLE

A lead artist is a true brand ambassador who lives and breathes our values. Combining artistry and commerce – our lead artists drive targets through building lasting customer relationships and showcasing exceptional artistry. A lead artist has a track record of delivering results at retail artist level and can lead by example and coach retail artist teams to succeed

Key Responsibilities:

• Lead by example to consistently achieve and exceed personal sales goals and KPI’s
• Create brand awareness through the sharing and demonstration of strong product knowledge
• Be proactive in booking appointments and maximizing every consultation
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines
• Be an inspiration to the team, demonstrating exceptional artistry; giving on the spot coaching and feedback to develop the Retail Artists
• Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge
• Drive masterclasses and event activity in-store, ensure appointments are fully booked
• Bring active support and initiative for counter events/new product launches; sharing idea
• Demonstrate immaculate grooming standards always, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines

KNOW WHAT WE ARE LOOKING FOR

• Passionate for the Charlotte Tilbury brand
• Engaging and personable
• Good communication and presentation skills
• Experienced artist
• Proven track record in driving personal sales
• Customer facing experience
• Social Media presence
• Experience of managing and planning in-store events

KNOW WHAT IS IN IT FOR YOU

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY! https://apply.workable.com/charlotte-tilbury/j/6C6C26B51C/apply/