GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experiences to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

 

KNOW THE ROLE

Our Digital Department are looking for an experienced Senior Online Merchandiser to join their team. Our Head Office in South Anne Street is a hub of creativity, style, and innovation.

We are looking for someone who can bring a strong commercial & strategic outlook to the Fashion team as a Senior Merchandiser, with experience in managing team and/or a leading role. You will be responsible for driving and executing your Division’s strategy and trading performance, as well as bringing new ideas to drive trade through site optimization and development, campaign and category strategy and reviewing product range and availability. Responsibilities:

• Drive revenue & digital strategy for their Fashion department with input from key internal teams: Buying, CRM, Creative, Marketing, Concessions and Acquisitions
• Manage the planning and roll out of key trade campaigns as part of the wider Trade team and Digital Department, as well as maintaining the Commercial Calendar for Fashion
• Collaborate with wider Digital & IT teams to improve customer experience through onsite development
• Responsible for increasing Conversion by improving on-site search, navigation and product information architecture
• Responsible for increasing AOV by using different techniques, including cross-sell, upsell and product rankings
• Manage & achieve deadlines in terms of product, brand & campaign launches through collaboration with various cross-functional teams
• Monitor stock and range availability; work closely with Buying as well as Concession teams to ensure depth and width of range is optimal to achieve sales targets
• Solid knowledge and understanding of acquisition channels. Collaborate with online marketing team to identify and utilize opportunities to ultimately increase revenue and increase conversion
• Create insights on customer behavior and sales. Share insights with stakeholders and key brands especially ahead of key trading campaigns/events
• Strive for continuous improvement within their team and roll out processes to improve efficiencies and ways of working
• Responsible for managing and developing a team

KNOW WHAT WE'RE LOOKING FOR

• 3-5 Years e-commerce experience, with at least 1 year in a management and/or leading role
• Strong leadership skills and the ability to manage high performing team
• Deep knowledge of online merchandising and CVR optimization techniques
• Flexibility to work in rapidly changing environment (digital team) within a larger team
• Ability to take initiative with a positive, “problem-solving” attitude
• Strong multitasking skills to ensure flawless execution with excellent attention to detail
• Excellent analytical skills & proficient with Microsoft Excel and Microsoft Powerpoint
• Commercially focused, with strong knowledge of latest digital technologies, industry and competitive landscape
• Excellent communication and interpersonal skills (written and verbal) and can work and collaborate effectively with cross-functional teams
• Demonstrates a high degree of confidence, optimism and flexibility in coping with changing priorities
• Detail oriented, self-motivated, strong organizational skills and ability to prioritize
  

 

KNOW WHAT'S IN IT FOR YOU

We believe every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits 

 

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

 

Brown Thomas Arnotts is an equal-opportunities employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and/or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.