Head Office - IT & Digital Roles

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

The successful candidate will join the exciting and growing Brown Thomas Arnotts Concession Enablement team. You will be responsible for leading the project management activities relating to the technical on-boarding of Brown Thomas Arnotts concession brand partners. Utilising their project management, business analysis, technical and QA skills, the concession enablement team is responsible for the planning and execution of the technical on-boarding roadmap, of concession partners, to BTA store & online. Successful delivery of this program directly attributes to key commercial KPI’s for growth across both banners. Collaborating internally with cross-functional (Digital, Online, Enrichment, Buying, Innovation, Sales, DC, Business Controls, IT, Customer Services) teams and externally with concession partner commercial and technical teams, to achieve efficient technical integrations and deliver continuous improvements for existing concession brands. We have ownership of:

• The end-to-end concession technical data journey including: product, pricing, inventory (fulfilment), enrichment
• Concession technical messaging\documentation
• Post concession on-boarding: Level 2 & 3 support, operational support

Responsibilities of the Role:

• Work collaboratively, as part of the Digital & IT team to ensure seamless implementation and delivery of projects on time and within budget
• Clarify, document and understand key project requirements, considering all dependencies and implications
• Execute the end-to-end delivery of a new concession technical onboard, ensuring any associated business change needs are identified and managed
• Develop project critical paths and timelines, and manage project scope and requirements
• Conduct project meetings and facilitate communication between key stakeholders and relevant areas of the business communicating project status, issues, risks, ensuring timely escalation when required
• Establish and manage the policies and procedures for go live dates
• Effective management of concession’s and their third party vendor relationships
• Facilitate testing, quality assurance and feedback process, involving the proper reviewers and sign-off

KNOW WHAT WE'RE LOOKING FOR

The ideal candidate will have all or a combination of the following experience and skills:

• You are an experienced project manager, and\or have experience in client success management (3+ years’ experience)
• Preferably from an ecommerce, retail background
• Strong, effective communicator
• Enjoys the challenge of a fast paced environment
• You’re a solutionist and commercially astute
• Possess a detail-oriented, can-do approach and strong organisational skills
• Have an excellent understanding of project lifecycles

The key experience required includes:

• Experience working within a fast-paced environment with a goal-oriented approach
• Experience leading and delivering successful projects on budget and on time
• Experience building relationships with cross-functional teams with ease, delivering impact consistently through seamless communication
• Demonstrate strong interpersonal & communication skills – ability to explain, at ease, technical concepts to non-technical stakeholders
• Robust problem solving skills – can overcome issues, propose solutions
• Strong vendor & stakeholder management skills, with proven experience of same
• Demonstrate a flexible & agile approach to work, with proven examples of this behaviour

Technical

• 3+ year project & program management experience (PRINCE2\PMI qualification) with proven track record in delivering successful projects on budget and on time
• Strong working knowledge of data integrations
• Strong JIRA, Confluence, Office suite (Excel) skills
• SQL experience (an advantage)
• Testing\QA exposure

 

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

 

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

 

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.