Head Office - IT & Digital Roles

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

 

KNOW THE ROLE

Our E-commerce department are looking for an ambitious candidate to join our Team in the role of Junior Online Merchandiser. We are delighted to have two opportunities to join our team in our Beauty categories. These roles play a key part in enhancing our customers experience while shopping Online and working with brands and stakeholders to maximise our categories at Brown Thomas Arnotts.

 

• Analysis, tracking and reporting on sales and key KPI’s Weekly, Monthly; Identifying strengths & opportunity and analyse & mitigate weakness & threats
• Prioritising, Briefing & QA with relevant teams, including Content & Acquisition teams
• Supporting and executing key commercial moments online alongside wider Beauty team
• Onsite visual merchandising and category optimisation
• Aligning priorities with internal teams; such as Buying & Marketing teams
• Co-coordinating with our beauty brands on launches, promotions, & best in class online experience. Including co-ordinating and executing new brands online
• Monitors & reports on product newness and product workflow
• Monitoring stock availability, sell through and discrepancies
• Monitoring customer journey and maintaining a high standard of QA housekeeping across websites, ensuring product categorisation and refinement filters are correct and a smooth customer journey
• Champion driving improvements in conversion and AOV, through onsite merchandising, cross sell, upsell and identifying new opportunities
• Awareness of trends, opportunities, competitors, and the general & Beauty market & maximising where possible for product & brands
• Communicating with customer service on queries
• Supporting on wider commercial moments and advocating for beauty share of voice. Including key gifting moments, Sale & other curated categories such as our Sustainable Edit

 

KNOW WHAT WE’RE LOOKING FOR

• One year relevant experience within an e-commerce or online business environment or ability to demonstrated a strong aptitude and well-rounded understanding of the industry
• Strong computer literacy with an affinity for systems and confidence with key tools such as Excel & PowerPoint. Previous web platform experience is preferred (salesforce specifically)
• An opportunity to work with autonomy but must have the ability to take initiative
• Ability to multitask and ensure flawless execution with excellent attention to detail
• Clear skills in communication & organisation
• Strong interpersonal skills and ability to work with cross-functional teams
• Ability to build and maintain relationships
• A passion for learning and continuous improvement
• Flexibility to work in rapidly changing environment (online team) within a larger bricks & mortar retail and also as part of a wider group
• Ability to manage, organise, interpret, and present data
• Passionate about the internet, technology & online retail
• A keen interest in the beauty industry and relevant trends & brands

 

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

 

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

 

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.