GET TO KNOW US
Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.
Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships.
KNOW THE ROLE
As a true ambassador for Fenty Beauty by Rihanna in Brown Thomas, the Retail Artist role will contribute to both personal and counter sales targets through demonstrating artistry, delivering excellent customer service, using selling skills, and product knowledge to engage, inspire and empower customers with the Fenty Beauty by Rihanna line.
KNOW WHAT WE’RE LOOKING FOR
Personally contributes to the achievement of brand goals and sales targets
Models respect, initiative, enthusiasm, and flexibility at all times; representing the brand in a professional and ethical manner at all times, following all Kendo, brand and Brown Thomas guidelines
Builds effective, positive and collaborative relationships quickly with team and store partners
Builds a loyal clientele base to drive sales through strong make-up artistry skills, excellent selling and service skills resulting in a flawless customer experience
Demonstrates an in depth/fluent knowledge of makeup in order to advise customers on the best products to suit their needs and on its main features or properties
Attends Initial brand training and any other training offered to remain current/updated on latest trends, products and offerings
Actively contributes to the consistent delivery of housekeeping and high presentation & visual merchandising standards
Has excellent personal grooming standards
Qualifications
Previous experience working in a department store environment with a prestige or artistry brand is essential
At least 1 year retail experience and a proven track record in beauty selling environment
Accomplished high level make up artistry background
Demonstrates experience building a clientele portfolio
Excellent communication skills and ability to listen effectively
Strong interpersonal skills to build rapport with customers
Excellent organisation skills
Personal Attributes
Empathetic and inclusive
Confident and professional
Must have an informed interest in and demonstrate a real passion for beauty
Someone who is adaptable and flexible
Demonstrates a drive for results
Conducts self in a professional and courteous manor to maintain positive brand image
Must be able to speak knowledgeably about Rihanna
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.