Install, configure and support PC hardware.
Install, configure and support user applications.
Provide Level 2 IT support to UBP employees based in Geneva.
Provide Level 2 IT support to VIP's and traders.
Manage User Service Requests and Incidents assigned to the team
Manage Work Orders assigned to the team
Provide support to VIP's and Trading Room
Provide support for Video Conference in the meeting rooms
Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)
Hardware management: terminate, dispose of and relocate assets in line with internal policies
Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool
Support of Canon & HP printers; monitoring and coordination of external support intervention
Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)
Track software’s assets and ensure full compliance licensing
Education:
CFC
Technical skills:
Years of experience:
3-7 : intermediate
Exper. in financial sector:
Preferred
Experience required:
At least 3-years' experience in a similar role
Local resident (Swiss):
Optional
Language 1:
French
Level 1:
Fluent
Language 2:
English
Level 2:
Fluent
Language 3:
Level 3:
Personal skills:
Proactive
Team-player
Service-oriented
Challenges:
Able to adapt and work in a fast-evolving technology environment and ability to learn quickly.
Ability to manage stress and to deal with a wide variety of customers and responsibilities.