Position Description

Acquisitions Resource Wave 1 - IT Onsite Support - Analyst - 2024-25
Location Geneva
Job Code 9332
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  • Manage User Service Requests and Incidents assigned to the team
  • Manage Work Orders assigned to the team
  • Provide support to VIP's and Trading Room
  • Provide support for Video Conference in the meeting rooms
  • Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)
  • Hardware management: terminate, dispose of and relocate assets in line with internal policies
  • Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool
  • Support of Canon & HP printers; monitoring and coordination of external support intervention
  • Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)
  • Track software’s assets and ensure full compliance licensing 
Education:
CFC
Technical skills:
Years of experience:
3-7 : intermediate
Exper. in financial sector:
Preferred
Experience required:
At least 3-years' experience in a similar role
Local resident (Swiss):
Optional
Language 1:
French
Level 1:
Fluent
Language 2:
English
Level 2:
Fluent
Language 3:
Level 3:
Personal skills:
  • Proactive
  • Team-player
  • Service-oriented
  • Challenges:
    Able to adapt and work in a fast-evolving technology environment and ability to learn quickly. Ability to manage stress and to deal with a wide variety of customers and responsibilities.
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