Ensure the quality and the accuracy of the client’s data at any stage of the banking relationship in terms of “KYC” rules imposed by local or international regulations or conventions, especially in a more and more strict and complex environment.
Day to day business
Review the documentation received from the clients for certain change in circumstances on an existing account or an account closing and verify that it complies with the local and international regulations (e.g. CDB20, Common Reporting Standards (CRS) and FATCA/QI rules) and the Bank's directives and procedures from (a formal point of view (e.g. the correct version of the document is signed, all the required fields have been completed) and (ii) that the information is consistent across the documents provided by the clients (IDs, corporate documents, bank's forms, etc…)
Verify that the information entered in the Bank's systems by the Wealth Management is complete according to the documentation signed
Perform 4 eyes controls and regular internal controls to ensure respect of the procedures
Ensure a good quality of service by providing accurate feedback to the Wealth Management on any error, missing document and answering in a timely manner to any query related to his/her mission and duties
Receive and digitize incoming mails to the attention of Relationship Managers
Verify the signature on mails and instructions received from clients
Digitize clients account documentation amendments and opening
Reconcile and update scanning activity monitoring
Verify closing instructions
Coordination and central point of contact
Build a bridge and create synergy within the Client Documentation team and other key players (Legal, Compliance, IT…), create/maintain an efficient flow of communication that ensures all remain aware of important information and that it is consistent.
Act as a business partner by bringing his/her expertise and the relevant support and input to the other departments of the bank (Wealth Management, Compliance, Legal…) when required (on a complex situation, on the implementation of new regulations or bank's decisions, new projects)
Coordinate efforts to help a smooth flow in the processes and always seek for improvements
Facilitate problem solving and collaboration
Create an environment oriented to trust, open communication and cohesive team effort
Projects and Change management
Be up to date on any changes in the regulations, perform the assessment for internal changes, communicate with the relevant departments involved and to the team, implement them or launch projects, requests to IT as needed
Participate in any project impacting the team, either required by a new regulation or initiated by the Bank, hence participate to workshops, meetings, upon the management delegation (for defining the business requirements, performing the testings, and any other required tasks)
Involve the other team members as required
Participate in the change management within the team by communicating proactively on the various projects and accompany the team in the change
Make sure that the procedures and processes are updated accordingly and communicated to all stakeholders, including the Client Documentation teams within the different branches
Education:
Bachelor Degree
Technical skills:
Microsoft office
Years of experience:
3-7 : intermediate
Exper. in financial sector:
Preferred
Experience required:
Local resident (Swiss):
Mandatory
Language 1:
English
Level 1:
Fluent
Language 2:
French
Level 2:
Fluent
Language 3:
Level 3:
Personal skills:
Solid organization and time management skills
Ability to efficiently manage priorities
Express opinions and criticism in a constructive way
Attention to detail
Challenges:
Maintain composure in all circumstances (work under pressure with high volume and tight deadlines).
Act as a valuable business partner vis-à-vis the other departments (Front Office, Compliance, IT, …) by bringing expertise and proactivity.