Job Title: Underwriting Assistant
Division: Beazley Shared Services
Reports To: As per Beazley’s organisation chart
Key Relationships: Underwriters, Brokers, Coverholders, other staff members and external clients and suppliers.
Job Summary: To assist the team in maintaining efficient underwriting processes and providing customer service to clients.
Key Responsibilities:
Underwriting Support
- Support the Underwriters in the delivery of an effective and efficient administration service
- Provide pre-underwriting and rating support to Underwriters and other staff.
- Ensure timely and accurate data entry and scanning of risk documentation onto all Beazley systems within agreed service levels. Specifically checking agreed % of risk entries as required.
- Data verification, integrity & accuracy.
- Photocopying, logging and scanning quotes and declinatures, filing, archiving and scanning.
- Interact with other teams within Beazley, ie Claims, Finance, Compliance, Management Services and other underwriting teams on matters affecting or related to accounts within the portfolio.
- Help maintain team standards through supporting other underwriting assistants in achieving their service/quality levels and targets, as required.
Reporting
- Provide accurate management information to senior management team and underwriters.
- Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other members of staff as requested.
Broker/Client Interaction
- Provide a professional service to brokers in person, writing, email and telephone.
- Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion.
- Attend client meetings as required.
General
At Beazley we are committed to doing the right thing because it is the right thing to do. It is important that within all your interactions both internally and externally you adhere to this principle through adoption of Beazley’s core values and behaviours – PIED and Being Beazley.
- Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
- Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct Rules. Undertake training on Beazley policies and procedures as delivered by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Display business ethics that uphold the interests of all our customers.
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, talent management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups .
Personal Specification:
Education and Qualifications
- Educated to ‘A’ level/High School graduate or equivalent
- Degree in any discipline – preferred but not essential
Skills and Abilities
- Accurate and numerate
- Computer skills – good working knowledge of MS Office, well developed spreadsheet skills
- Able to communicate effectively with others, both verbally and in writing
- Motivational skills, team worker as well as able to work on own initiative
- The ability to manage time, meet deadlines and prioritise
Knowledge and Experience
- Proven administrative experience, preferably within the insurance or financial services sectors
- Proven background in accurate, high volume date entry
- Insurance experience advantageous
Aptitude and Disposition
- Outcome focussed, self-motivated, flexible and enthusiastic
- Professional approach to successfully interact with managers/colleagues/external suppliers
Competencies
- Achievement orientation
- Analytical thinking
- Information seeking
- Customer focus
- Team working
- Initiative
- Problem solving
- Detail orientated
- Time management
- Relationship building
- Communication skills
AND
Job Title: Claims Assistant
Division: Beazley Shared Services
Reports To: As per Beazley’s organization chart
Key Relationships: Claims staff, underwriters, other staff, brokers, external clients and service providers
Job Summary: To ensure the timely and accurate administration and processing of claims in
order to help achieve the Beazley vision of being the highest performing specialist insurer. This will be done through proactively assisting Claims Managers in their management of claims, so as to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.
FLSA: Non-Exempt
Key Responsibilities:
Provide organizational and administrative support to Claims Managers, specifically:
- Assist the Claims Managers by preparing documentation to help them evaluate and report on specific claims.
- Where necessary, produce and maintain spreadsheets, bordereaux and databases to enhance data presentation, analysis, and storage.
- Liaise with service providers, brokers and other stakeholders to support the effective management of claims.
- Where appropriate, assist in the review of claims.
- Assist with the necessary auditing and reviewing of internal and external claim files.
- Participate in cross-team and intra-team projects, as required.
- Provide input to underwriters during the review of existing Insureds’ claims experience.
- Comply with standards for timeliness of contact, follow-up and payments.
- Prepare claims summaries and respond promptly to reinsurance queries.
- Build effective working relationships with other team members.
- Identify and/or respond to requests for support for assistance from the wider group.
- Promote the Beazley brand of excellence and professionalism in client service and build positive relations with our brokers and insureds.
Authority & Minimum Standards observance
- Do not represent to anyone internally or externally that you have the authority to manage, reserve or settle claims and refer any requests for decisions on these issues to a Claims Manager with the necessary authority.
- Have thorough knowledge of industry regulations and minimum standards to ensure compliance with the regulations and Beazley’s claims control standards and protocols.
Conflicts of Interest
- Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly.
- Immediately advise your Claims Team leader or Group Head of Claims if you observe any Beazley employee seeking to exert undue influence on another team member to act improperly in the management, reserving or settlement of any claim.
General
At Beazley we are committed to doing the right thing because it is the right thing to do. It is important that within all your interactions both internally and externally you adhere to this principle through adoption of Beazley’s core values and behaviors – PIED and Being Beazley.
- Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
- Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the talent management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
- Display business ethics that uphold the interests of all our customers.
- Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
- Comply with any specific responsibilities necessary for your role as outlined by your line manager, talent management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
- Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
Personal Specification:
Education and Qualifications
- Minimum 3 ‘A’ Levels or equivalent
Skills and Abilities
- Analytical skills: Problem solving (broad-based, analytical, conceptual, creativity), Analysis of financial statements, Financial assessments of claims, Data analysis, Decision-making
- Work management skills: Time and workload management, Self-starter, Planning, Achievement orientation, Productivity focus
- Interpersonal skills: Ability to influence others, Client and broker management skills, Purposeful communication, Flexibility, Active listening
Knowledge and Experience
- Functional knowledge & understanding: Claims management process, basic understanding of relevant focus group claims
Aptitude and Disposition
- Outcome focused, self-motivated, flexible and enthusiastic
- Professional approach to successfully interact with senior management/ colleagues/ external suppliers
- Diplomatic
Competencies
- Problem-solving
- Decisiveness
- Customer-focused
- Influencing others
- Attention to detail
- Team work
- Self-starter
- Analytical thinking
- Managing resources effectively
- Technical competency and expertise
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