Position Description

Systems Engineer Microsoft Office 365
Location Dublin
Job Category 641
# of openings 1
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Microsoft Office 365 Systems Engineer to provide day to day tier 3 support for messaging and collaboration technologies like Microsoft O365, AD, Exchange, MS Teams, OneDrive and other Office 365 workloads.

  • Provide hands-on support for Office 365 technologies
  • Collaborate with team members and colleagues to analyse information, define and prioritise requirements, supply recommendations and deliver solutions
  • Perform root cause analysis to prevent recurring problem
  • Troubleshoot and resolve varying levels of technical issues
  • Review business practices and make recommendations for improvements
  • Adhere to ITIL best practices and change management
  • Maintain existing and develop new documentation as required that will include but is not limited to Standard Operating Procedures adhering to organizational templates, policies, and standards


  • 5+ years’ messaging experience in an enterprise IT environment
  • Microsoft O365 certification
  • Significant hands-on experience in administering large O365 (Office, Exchange, MS Teams, Azure AD, Intune, OneDrive), Exchange hybrid environments
  • Scripting experience in PowerShell
  • Excellent English written and verbal communications skills
  • Good project management skills with the ability to set priorities, plan and independently execute tasks in a structured manner to meet deadlines


Must be eligible to work in Ireland without restrictions




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