Position Description

Deskside Support Engineer (On Site)
Location Dublin
Job Category 638
# of openings 1
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Deskside Support Engineer required to provide onsite support.

Responsibilities:

  • Day-to-day operation of the Service Desk (ServiceNow) system in order to manage, monitor, review and resolve ICT tickets, including sorting, prioritisation and escalation
  • Comply with security policies and practice
  • Report to management on any issue that could significantly impact the business and perform other duties as assigned from time to time
  • Excellent knowledge of computers, printers, laptops and common Windows applications including Windows 10, Office suite, Outlook and Exchange, Microsoft Teams, Webex, Anti-Virus, Encryption, etc.
  • Administration of computers as part of the laptop replacement programme including the installing and testing of software
  • Supporting key business applications within the organisation
  • To provide support for delivery and receipt of IT equipment and asset management
  • Organizing, preparing and setting up equipment and materials on site for all our conference rooms when required
  • Deliver solutions to agreed Service Level Agreements
  • Carry out administration duties relevant to the role

 

Requirements

  • Relevant qualification and/or 3+ years support experience
  • Excellent knowledge of IT hardware, software and associated technologies: desktop & laptop, smart phones and printers, desktop operating systems
  • Strong customer service and interpersonal skills
  • The ability to prioritise and manage time effectively
  • Good troubleshooting and analytical skills

Industry certification (i.e. Microsoft MCPs, CompTIA A+, Network+, Security+ IT Certification) and/or proven support experience an advantage.

 

Dublin City Centre

Contract 6+ Months

Immediate

 

#ipsus

 

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