Position Description

IT Service Desk Engineer Level 1
Location Dublin City Centre
Job Category 634
# of openings 1
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IT Service Desk Engineer (1st Level) to provide a high-level support to end users. Experience of troubleshooting and supporting operating systems and applications in a corporate environment. Working as part of services team to provide comprehensive technical support.


  • To provide IT support on a variety of technologies
  • Incident classification, resolution and escalation if appropriate
  • Diagnose and resolve incidents wherever possible at first point of contact within the agreed operational
    framework of policies and processes
  • Deliver solutions to agreed Service Level Agreements
  • Update users and IT group


  • Relevant qualification and 2+ years experience
  • Good knowledge of hardware and associated technologies: Servers, desktop, laptop and printers, Operating systems – Microsoft Windows and various business applications, Office 365, Email, etc.
  • Knowledge of networking technologies


  • Strong proactive customer service and interpersonal skills
  • The ability to prioritise and manage time effectively
  • Must have the ability to work independently or a part of a team
  • Good troubleshooting and analytical skills
  • Previous technical support experience and speak fluent English

An understanding of client-server applications would be a distinct advantage, as would one or more Microsoft certifications or actively working towards certification.

Location: City Centre


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