Position Description

IT systems support engineer
Location Dublin
Job Category 629
# of openings 1
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IT systems engineer to provide the highest level of technical expertise in the selection, installation configuration, implementation and support of Microsoft solutions. Must have with experience of Microsoft Server and desktop operating systems, Office 365, etc.

  • To advise customers of their pre-requisite system requirements before solutions can be installed
  • To test solutions on various platform combinations and infrastructures prior to going onto customer sites
  • To review customers current systems/environments and make recommendations on system, hardware, and network configurations to improve customer operation
  • To provide installation on customer sites
  • To provide support to customers on technical operational issues
  • To advise where process improvement can be achieved to help group productivity, effectiveness, or quality of customer implementations

Candidate must have excellent working knowledge and experience in the following:

  • Office 365 experience – implementation, migration & hybrid migrations, support
  • Microsoft Exchange and Active Directory administration and upgrade experience
  • MS Exchange Web Services
  • VMware experience

Also required

  • Minimum 5+ years of IT industry experience in supporting & implementing systems
  • Previous experience of working in a multinational environment an advantage
  • Microsoft Certification (MSPs) or IT industry certification
  • Excellent written, verbal communication and presentation skills, proficiency in English
  • Good project management and prioritisation skills
  • Ownership of assignments and excellent documentation
  • Providing mentoring and guidance to less experienced team members
  • Analytic problem-solving skills

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