Position Description

IT Support Engineer
Location Dublin
Job Category 614
# of openings 3
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IT Support Engineer responsible for providing quality support services to various groups within the business. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional service while providing proactive communication with the business.

 

Responsibilities

  • Deliver high-quality support in a courteous professional manner
  • Troubleshoot Microsoft Windows Operating systems, Active Directory, Microsoft Exchange, Microsoft Office Suite, mobile devices, printers and other applications
  • Troubleshoot network and telecommunications connectivity issues
  • Support of desktop technology and applications in Windows environments
  • Manage incoming support requests, triage issues, own, resolve, and escalate to various team members or support providers as necessary
  • Strong analytical and problem-solving skills are a must as well as the ability to work well independently and manage incidents through to resolution
  • Understand and evaluate the IT needs and develop creative technical solutions to meet them
  • Support projects and IT initiatives as required
  • Ensure that end users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary

 

Qualifications/Skills Required

  • 5+ years technical support experience required
  • Excellent systems administration knowledge of Microsoft Operating Systems, Active Directory, Exchange and application delivery
  • Comprehensive knowledge of Windows based desktops and the key applications – Outlook, MS Office, etc.
  • Must have excellent English written and verbal communications skills as well as strong customer service experience
  • Must demonstrate an ability and interest in having a hands-on approach to customer service
  • Availability to work on-call rota outside normal work hours and weekends as required
  • Microsoft MCP / MCSA / MCSE, Cisco CCNA or equivalent a plus
  • Own transport desirable
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