Cloud Services Support Engineer to provide level II or III support. Experience of troubleshooting and supporting Microsoft Office 365 applications in a Corporate Business environments. Working as part of Cloud Services team to provide comprehensive technical support.

Responsibilities

• Incident classification, resolution and escalation as appropriate.
• Provide support for problem resolution ensuring the highest level of customer satisfaction.
• Deliver support to agreed Service Level Agreements.
• Update customer and IT group.
• Provide support on Microsoft Office 365.
• Maintain & develop Managed Services portfolio.
• Ensure all Service Desk processes & procedures are maintained.

Essential:

• Actively working towards Microsoft Cloud certification.
• Strong proactive customer service and interpersonal skills.
• Good troubleshooting and analytical skills.
• Previous technical support experience in Helpdesk environments.
• The ability to prioritise and manage time effectively.
• Must have the ability to work independently and as part of a team.
• Excellent written and verbal communication skills - fluent English.

Requirements:

• IT Qualification and / or Certification with relevant work experience minimum 4+ years’ experience.
• Good working knowledge including troubleshooting skills of IT Hardware and associated technologies: Desktops, Laptops.
• Good working knowledge including troubleshooting skills of Microsoft Office
• Good working knowledge of Active Directory and Microsoft exchange.
• Good Microsoft Exchange Hybrid Environments (Architecture, Migration, Deployment)
• Good working knowledge of Remote Access Tools.