Position Description

Cloud Services Support Engineer Level 2 / 3
Location Dublin
Job Category 607
# of openings 1
Apply Now

Cloud Services Support Engineer to provide level II or III support. Experience of troubleshooting and supporting Microsoft Office 365 applications in a Corporate Business environments. Working as part of Cloud Services team to provide comprehensive technical support.

Responsibilities

  • Incident classification, resolution and escalation as appropriate.
  • Provide support for problem resolution ensuring the highest level of customer satisfaction.
  • Deliver support to agreed Service Level Agreements.
  • Update customer and IT group.
  • Provide support on Microsoft Office 365.
  • Maintain & develop Managed Services portfolio.
  • Ensure all Service Desk processes & procedures are maintained.

Essential:

  • Actively working towards Microsoft Cloud certification.
  • Strong proactive customer service and interpersonal skills.
  • Good troubleshooting and analytical skills.
  • Previous technical support experience in Helpdesk environments.
  • The ability to prioritise and manage time effectively.
  • Must have the ability to work independently and as part of a team.
  • Excellent written and verbal communication skills - fluent English.

Requirements:

  • IT Qualification and / or Certification with relevant work experience minimum 4+ years’ experience.
  • Good working knowledge including troubleshooting skills of IT Hardware and associated technologies: Desktops, Laptops.
  • Good working knowledge including troubleshooting skills of Microsoft Office
  • Good working knowledge of Active Directory and Microsoft exchange.
  • Good Microsoft Exchange Hybrid Environments (Architecture, Migration, Deployment)
  • Good working knowledge of Remote Access Tools

Hybrid working environment

#ipsus

Back Apply Now