IT Support Engineer required to provide onsite end user support. Some experience of troubleshooting and supporting Microsoft Windows 7/10 and Active Directory an advantage. Working as part of services team to provide comprehensive technical support to agreed service level agreements.  Experience with

Responsibilities

• Perform IT support activities / scheduling / request & problem handling
• To provide customer support on a variety of technologies
• To install, configure and support various computing equipment
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to minimise downtime
• Must maintain, follow and consistently demonstrate knowledge of company guidelines, processes, practices and procedures
• Deliver solutions to agreed Service Level Agreements

Requirements

• Third level IT qualification and 1 years’ experience or internship
• Good knowledge of PC hardware and associated technologies: Desktop, laptop and printers, Microsoft Operating systems and LAN/WAN technologies
• Windows 7/10, Active Directory experience
• Strong customer service and interpersonal skills
• The ability to prioritise and manage time effectively
• Must have the ability to work independently or a part of a team
• Good troubleshooting and analytical skills.