The Partner Account Operations Manager will be responsible for helping our Partners to provide excellent customer service to both internal and external customers. In this role you will be the first point of contact and operational specialist for internal stakeholders and our external partners. You will work together with the different teams to implement projects with partners.
DUTIES AND RESPONSIBILITIES
Effectively investigate and resolve internal and external customer issues/enquiries
Process set-up, additional outlets and amendment requests
Maintain customer files/records
Maintain statistics and produce MI
Produce ad hoc reports required by product teams, relationship managers and regulators
Build and maintain positive relationships with all relevant parties
Provide administrative support to the management team
Assist Project Managers in delivering projects
Responsible for liaising with external Vendors for day to day queries
Fluent Spanish speaking
A minimum of 1 years experience working in customer support, technical support is desirable.
Clear communicator with excellent written, verbal and listening skills.
Ability to collaborate cross-functionally to understand customer and business requirements and translate them to effective implementation.
Ability to manage multiple implementation projects and customers simultaneously, set priorities and adapt to changing conditions.
Excellent problem solving and critical thinking skills and is able to break down ambiguous problems into concrete manageable components.
Excellent customer service skills and the ability to maintain and build relationships both internally and externally.
Ability to work comfortably with internal systems, Excel, Powerpoint and the Google productivity suite.
Ability to navigate change in a complex fast paced environment, embracing new ideas both big and small.
QUALIFICATIONS / REQUIREMENTS
Preferably 2-3 years of relevant working experience.
Excellent command of the English and Spanish language in speaking and writing.
Experience working in the payments landscape is preferable with a working knowledge of payment services and products.
Willingness to travel.
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