Microsoft Office 365 Systems Engineer to provide day to day tier 3 support for messaging and collaboration technologies like Microsoft O365, AD, Exchange, MS Teams, OneDrive and other Office 365 workloads.

• Provide hands-on support for Office 365 technologies
• Collaborate with team members and colleagues to analyse information, define and prioritise requirements, supply recommendations and deliver solutions
• Perform root cause analysis to prevent recurring problem
• Troubleshoot and resolve varying levels of technical issues
• Review business practices and make recommendations for improvements
• Adhere to ITIL best practices and change management
• Maintain existing and develop new documentation as required that will include but is not limited to Standard Operating Procedures adhering to organizational templates, policies, and standards

Requirements

• 5+ years’ messaging experience in an enterprise IT environment
• Microsoft O365 certification
• Significant hands-on experience in administering large O365 (Office, Exchange, MS Teams, Azure AD, Intune, OneDrive), Exchange hybrid environments
• Scripting experience in PowerShell
• Excellent English written and verbal communications skills
• Good project management skills with the ability to set priorities, plan and independently execute tasks in a structured manner to meet deadlines

Must be eligible to work in Ireland without restrictions

#ipsus