Aftersales Engineer

Description

Aftersales Engineer

Reporting to the Customer Service Team Lead, the Aftersales Engineer is the key contact between the Dealer and Technical Hubs. You will also be responsible for supporting the dealers and consumers with communications and support for assigned products and services.

YOU’LL HAVE THE OPPORTUNITY TO:

·         Support the regional customer service team with coordination and representation. Execute the roll out of the global and regional customer service process and policies.

·         Provide both remote and on-site assistance to our dealer network, addressing product-related concerns swiftly to guarantee satisfaction among dealers and consumers alike. 

·         Identify and document product issues, collaborating closely with manufacturing to drive continuous improvement.

·         Assess the technical training needs within the dealer network, contributing to the development and implementation of training programs. This includes both online and offline events, crafting training materials, and preparing facilities to enhance dealer capabilities.

·         Provide expert warranty guidance support through warranty registrations and claims process, ensuring a smooth and efficient experience.

·         By addressing consumer product issues effectively, this role is instrumental in reinforcing our network and brand image, thereby maintaining high levels of achievement.

·         Collaboration with the parts department is crucial for monitoring key part supplies, ensuring that the requirements of both dealers and customers are consistently met.

·         Support local teams in product homologation tasks to facilitate timely product launches, cementing the commitment to excellence and market responsiveness.   

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

·         Minimum related work experience of 3 to 5 years.

·         Mechanical engineering background

·         Technical knowledge of automotive, motorcycle and after sales execution or customer facing experience

·         Experience in creating customer service and/or process and quality. 

improvements

·         Automotive, motorcycle OEM or dealership experience

·         Proficient English speaker both oral and written.

·         Excellent knowledge of MS Office and SAP, CRM

·         Problem solving, analytical and decision-making skills.

·         Strong negotiation, communication, and business presentation skill

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

-          Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.

-          Generous paid time away: winding down is as important as creating the future of recreational products. 

-          Flexible work schedule/ Hybrid ways of working: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.

-          Additional 3 days paid leave: between Christmas and New Year’s, we close our facilities and refill on good times.

What about some feel good extras:

-          PWC License: BRP paid, yearly PWC license.

-          Ride Days/ Access to PWC Units: unwind and enjoy our Sea-Doo, with the team or with friends and family.

-          Social Club: together, we create moments to remember.

Wellbeing line of credit: we appreciate your health and well being.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

Registered candidates